Giant Rv

Purchased my trailer at the Colton location in May or 2022. Took our trailer out for the first time and started having issues. Took it to the service department as it was still under warranty. The service department has had my trailer since July of 2022, it is now October 2022 and the issues they said they fixed, not one of them was fixed. Took videos of all the issues that we were told they fixed, but didnt. Ive been calling since July, sometimes I get a phone call back, sometimes I dont. Theres always a different story as to whats going on. The office is unorganized and no one seems to know whats happening. Every time I go in there, it seems as though they have a pissed off customer. Very dissatisfied.

Paid for winterization of vehicle before being shipped. At the end of the winter, had the unit de-winterized and found the winterization was not done correctly as water in the hot water tank cracked the unit and it had to be replaced. Giant RV is refusing to reimburse the cost of their shoddy work.

I made an appointment for new tires they had me drive it in twice and both times waited until I got home To cancel. When I made the original appointment, I emphasized that I was using vacation time and had a big trip planned. I complained to the manager Ray Ybarra, and he was completely unsympathetic and rude and interrupted me. I called Micro Mobile Tire and they did it for $300 less. DO NOT GO TO GIANT RV- they are rude and arrogant!

The Service at Downey location is bad, I took my trailer in for service on July 19, 2020 fora popping noise when you raise it up. I was told it would take up to 3 weeks to be work on, it's been 4 weeks now and Randy in service told me they haven't started on it. This is 100 % terrible service.I would not recommend Giant RV for any service.

Purchased coach in 2017 from Giant RV in Colton CA. when picked up wheel well trim not secured, radio not working when driving, telephone could not be heard, drawer was broken in slide out, wires hanging below coach they tied up. coach was in service for months before I could pick up. when picked up and took camping table broke. Radio was replaced worked for a while but still problems with backup camera this was replaced. Generator would not work Giant in Colton charged be for replacement but corporate office in Montclair reimbursed me for this. When backup camera was replaced in May 2020 took camping in June and electrical issues arose. Taking back to Montclair on the 16th of June.

Giant sold me an RV that wasnt inspected as told it would be. Three roof leaks, cracked skylight, no mattress for main fold out bed. No meeting of mind cancels contract.

The second time that I had to take my trailer in to get the same things fixed and then they make me contact the manufacturer to get the approval which was not needed. I took the trailer in July 2 and was told today that they are waiting on parts and that they don't know when it will get done. It could take two months! Why did I have to make an appointment a month early just to wait two months to get things fixed?

Hello Tim Ralph, I am writing to you to explain why it took so long to do the sale of our Hurricane motor home to Giant RV. In November, about the 26th we called Camping World in Valencia, Ca. a Thor motor coach warranty facility recommended by John Woodcox of Thor motor coach in Indiana. Camping World was not able to give us an earlier date than Dec. 22, 2014. We were there as scheduled, and went over the warranty repairs with Linda the service writer. She told us we would be called on Jan 5th 2015. On January 20th we went to see how the warranty repairs were doing. We had the coach winterized, and serviced, as in oil change, and the necessary things that comes with the complete service, and the fee was $188.00. , Which I knew I had to pay. When we talked to Linda the service work was done, but they only did a couple of the warranty items and in checking those items they were not finished, as she had told us. We were then put off for another week. Two times we went there, we had to get information from the receptionist Kathy. They were supposed to call us and didn’t, so a week later we went to see about the repairs, and their response was they had to order the parts and it would take about another week to get them. I was getting very upset at this time and went back again to talk to Linda. She was leaving the company and a Person named Larry Barns had taken over our work order. He did call to say parts were on order. I talked to the General manager Mark, and he didn’t seem to encourage the service writer to help in getting my work finished. About February 17th we made our fourth trip of six total, 49 miles each way, we were talking with another Camping World unsatisfied customer, whom they gave him a $250.00 gift card to smooth over their differences. Another service writer, James, took over, and he finally finished the paper work and the repairs. We called on the 24th of Feb to let Camping World know we would be there to pick up our Hurricane and we had to wait over an hour for them to get it out of storage. While waiting we talked to Ray Perry the person that took the Hurricane to Tim Ralph, was telling us how good Tim is in dealing with their clients. He also was a very nice person. When we talked to you Tim, about buying our Hurricane, you were very efficient in getting all of the paper work to us. It was pleasure to deal with you. You did everything you said and kept us well informed on what to do. You were honest and very polite and in handling our sale. The transaction with Tim Ralph was handled professionally and accurately. Respectfully, Daniel & Dianna King